Service design: Systemic Intervention to Improve Health Advice
2023
The department of Public Health was struggling with integral communication and decision making. For this we proposed an systemic intervention that allowed the department to better work together to give interdisciplinary integral advice on strategic and tactical decisions.
Skills
Research & Analysis
Qualitative Research: Conducting interviews with external institutions and internal departments.
Organizational Analysis: Assessing internal workflows and decision-making structures.
Benchmarking: Comparing internal practices against external public health institutions.
Strategic Design & Implementation
Systemic Intervention Design: Creating proposals to alter organizational decision-making processes.
Pilot Program Development: Designing, testing, and launching new operational pilots.
Iterative Design: Refining proposals based on feedback from senior experts.
Proposal Writing: Formulating actionable plans for management approval.
Change Management & Leadership
Change Management: Driving cultural shifts from top-down to bottom-up approaches.
Stakeholder Management: Collaborating with senior experts and convincing management teams.
Organizational Culture Transformation: Dissolving hierarchies to empower staff.
Participatory Decision Making: Implementing frameworks that allow employee input on strategy.
Result
The proposal was accepted by the board and piloted throughout 2026.
